Frequently Asked Questions

  • What are your Hours of Operation?

    Our Facilities are open 24/7, 365 days a year! You can access your storage unit anytime that's convenient for you. Our Office Hours are Monday through Saturday, 10 am to 2 pm EST, but you can reach us by Text/Call at (502) 233-1342 or eMail ContactUs@SimpliStored.com for assistance.

  • What size storage unit do I need for my belongings?

    Determining the right size unit depends on the items you plan to store. Our website features a helpful size guide with examples of common items to assist you in choosing the appropriate unit. Additionally, our staff is available to provide personalized recommendations based on your specific needs.

  • What security measures are in place to protect my stored items?

    At Simpli Stored we strive for secure facilities; all locations feature 24/7 HD Surveillance, LED Overnight Lighting, and Smart Entry Systems. Being locally owned and operated, we take security seriously, regularly patrol our Facilities, and offer additional protection plans to further provide peace of mind when storing your contents away from home.

  • Can I change the size of my storage unit if my needs change over time?

    Absolutely! We understand that your storage needs may evolve. You can easily transfer to a different unit size based on availability. Just contact our friendly staff, and they will assist you in finding a unit that better suits your requirements. We're committed to ensuring your storage experience remains convenient and flexible.

  • How do I Rent a Storage Unit?

    Renting with Simpli Stored is simple! You can rent online instantly through our website 24/7 with our contactless rental process or Text/Call us a call at (502) 233-1342 for assistance over the phone. We'll help you choose the right size unit for your needs, and you can move in the same day with instant access. No long waits or complicated paperwork - just simple, straightforward storage solutions.

  • What Payment Methods do you accept?

    We make paying easy with multiple options including Debit Card, Credit Card, and Online Payments through our customer portal. We recommend setting up automatic payments so you never have to worry about missing a bill with our “No Late Fee Guarantee”, or you can pay manually each month - whatever works best for you.

  • Who is responsible for insuring my contents?

    As a Self-Storage provider, we are NOT a “bonded warehouse”, meaning we do not provide any form of insurance on customer contents; however, many renters and homeowners carry policies for “contents in storage” they may not be aware of and can elect to enroll in one of our low-cost third party protection plans to provide further peace of mind.